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Tech Supt Engr/Customer Service - Storage - Broomfield area, CO
Blue Line Talent is looking for a Tier II Technical Support Engineer/
Customer Service Representative with expertise in storage products.
This is a direct hire opportunity in the Broomfield area. The
Solutions Engineer will join an exciting start-up environment in a
newly established location. This is an outstanding opportunity for an
Tech Support/Customer Service engineer with strong experience in
storage products who is energized by customer interaction.
Job Title: Tech Support Engineer/Customer Service
Job Location: Broomfield/Flatirons area, CO
The Employer: Exciting established start-up in advanced storage
Provide post-sales technical customer support to new and existing
customers, VARs and OEMs.
As a member of the 24x7 support team, the solutions engineer will
provide phone support for deployment, troubleshooting and maintenance
of storage products.
Document and develop operating procedures related to setup,
development and maintenance of storage technologies.
Help desk support
Provide post-sales services; work with sales team to understand
customer requirements and scope appropriate services.
Support the installation, configuration and troubleshooting of
storage hardware and software products into diverse network
Identify problems and propose solutions; handle customer requests
expeditiously and professionally.
Provide pro-active and daily support with customers via phone, email
Provide technical support, installation assistance, reproduce
customer bug scenarios, escalate applicable cases to appropriate
BS degree in Computer Science, or a related technical subject, and
4+ years of customer technical support experience
Superior customer service skills - working with customer to
troubleshoot and resolve technical issues related to storage products
Experience with SAN and NAS storage (iSCSI, Fiber Channel, CIFS,
NFS, RAID, etc.)
Experience with VMware ESX/ESXi/vSPhere, Citrix XenServer, Hyper-V,
Planning, administration and deployment of storage arrays
Experience supporting Windows, Active Directory, and Linux
Administration, LAN/WAN technology
Knowledge of backup/restore, disaster recovery, storage
consolidation, data protection, storage performance, etc
Extensive experience with problem resolution, root cause analysis,
etc. of hardware/software platform problems in complex environments
Proven success supporting enterprise level customers
Experience assisting customers with installation, administration,
and troubleshooting of mission-critical software and hardware
Excellent communication, analytical and problem resolution skills
and documentation skills.
Strong troubleshooting and diagnostic skills
Please apply at www.bluelinetalent.com/active_jobs
Direct hire with comprehensive benefits
Local candidates please - no relocation assistance provided
Not available for Corp-to-Corp, no third parties please
Principal, Talent Acquisition Mgr
Blue Line Talent, LLC
www.linkedin.com/in/ronlevis (invitations are welcome)
Moderator, Colorado IT Community on LinkedIn Groups
Blue Line Talent is a member-owner of NPA, The Worldwide Recruiting
Network, your connection to premier independent recruiting firms
located throughout Europe, Asia, Australia, Africa and the Americas.
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