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how to get my 8 TB bare drive out of the WD 8 TB USB external drive



 
 
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  #11  
Old August 25th 17, 01:36 AM posted to comp.sys.ibm.pc.hardware.storage
Percival P. Cassidy
external usenet poster
 
Posts: 180
Default how to get my 8 TB bare drive out of the WD 8 TB USB externaldrive

On 08/24/2017 07:02 PM, Mark Perkins wrote:

Just curious, but what about the fact that a drive that's been removed
from an external enclosure, when checked at the WD site, says it does
have a warranty? Is their tool wrong?

No, the tool is not wrong. What you forgot is how the warranty is to
be handled. It goes from the end-user to the reseller. Which is where
the end-user has a problem if the drive was removed from an external
box.


The user will have to store the enclosure during the life of the
warranty. If there is a problem with the drive, the user will have to
put the drive back into the enclosure (if possible and without visible
damage showing the enclosure was opened) when sending back the "unit"
that was purchased and warranteed.


I think it would be a lot easier to trash the enclosure and treat the
drive itself as the warranteed item. So far, I haven't seen anything
that prevents that.


I know that this thread is about WD drives, but FYI the Seagate drives
that I have removed from their USB enclosures and entered the Serial# on
the drive label are shown as being "sold as part of ..." (I forget the
wording, but the point is that the drive on its own does not have a
warranty: the warranty applies only to the drive, as sold, *in its
enclosure*).

Perce


  #12  
Old August 25th 17, 02:10 AM posted to comp.sys.ibm.pc.hardware.storage
Ant
external usenet poster
 
Posts: 830
Default how to get my 8 TB bare drive out of the WD 8 TB USB external drive

Percival P. Cassidy wrote:
On 08/24/2017 07:02 PM, Mark Perkins wrote:


Just curious, but what about the fact that a drive that's been removed
from an external enclosure, when checked at the WD site, says it does
have a warranty? Is their tool wrong?

No, the tool is not wrong. What you forgot is how the warranty is to
be handled. It goes from the end-user to the reseller. Which is where
the end-user has a problem if the drive was removed from an external
box.

The user will have to store the enclosure during the life of the
warranty. If there is a problem with the drive, the user will have to
put the drive back into the enclosure (if possible and without visible
damage showing the enclosure was opened) when sending back the "unit"
that was purchased and warranteed.


I think it would be a lot easier to trash the enclosure and treat the
drive itself as the warranteed item. So far, I haven't seen anything
that prevents that.


I know that this thread is about WD drives, but FYI the Seagate drives
that I have removed from their USB enclosures and entered the Serial# on
the drive label are shown as being "sold as part of ..." (I forget the
wording, but the point is that the drive on its own does not have a
warranty: the warranty applies only to the drive, as sold, *in its
enclosure*).


Does Seagate consider the drive's warranty voided if the drive was
removed and reinserted?

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  #13  
Old August 25th 17, 02:37 AM posted to comp.sys.ibm.pc.hardware.storage
Mark Perkins
external usenet poster
 
Posts: 75
Default how to get my 8 TB bare drive out of the WD 8 TB USB external drive

On Thu, 24 Aug 2017 20:36:37 -0400, "Percival P. Cassidy"
wrote:

On 08/24/2017 07:02 PM, Mark Perkins wrote:

Just curious, but what about the fact that a drive that's been removed
from an external enclosure, when checked at the WD site, says it does
have a warranty? Is their tool wrong?

No, the tool is not wrong. What you forgot is how the warranty is to
be handled. It goes from the end-user to the reseller. Which is where
the end-user has a problem if the drive was removed from an external
box.

The user will have to store the enclosure during the life of the
warranty. If there is a problem with the drive, the user will have to
put the drive back into the enclosure (if possible and without visible
damage showing the enclosure was opened) when sending back the "unit"
that was purchased and warranteed.


I think it would be a lot easier to trash the enclosure and treat the
drive itself as the warranteed item. So far, I haven't seen anything
that prevents that.


I know that this thread is about WD drives, but FYI the Seagate drives
that I have removed from their USB enclosures and entered the Serial# on
the drive label are shown as being "sold as part of ..." (I forget the
wording, but the point is that the drive on its own does not have a
warranty: the warranty applies only to the drive, as sold, *in its
enclosure*).


Thanks, that goes along with what I've been saying. From the reports
I've seen, the Red and Blue drives that people have pulled from their
MyBooks don't seem to bear any indication that they were ever inside
that enclosure. Seagate is taking steps, as you say, but WD seems to
leave it all wide open.

  #14  
Old August 25th 17, 07:21 AM posted to comp.sys.ibm.pc.hardware.storage
VanguardLH[_2_]
external usenet poster
 
Posts: 1,249
Default how to get my 8 TB bare drive out of the WD 8 TB USB external drive

Mark Perkins wrote:

In the past, when I've had warranty issues with a hard drive, they
don't ask me where I bought it or when I bought it or whether it was
packaged inside an external enclosure. They only ask for the serial
number and off we go.


I had bought a Seagate drive (don't remember it know) that had a 5-year
warranty. Called in after just under 2 years for warranty replacement
(the drive was getting super hot due to spindle bearing failure - you
could fry eggs on it). The rep asked for the sales receipt to get a
purchase date and tell me to include a copy of it in the return. Told
him that I couldn't find it. He said no warranty without a sales
receipt.

I then asked the rep how long Seagate had been manufacturing this
particular model of drive. He said 3 years. I sighed into the phone
and said, "Well, then that means EVERY one of these models is covered by
the 5-year warranty, aren't they?" He paused and then started the
warranty process.

(Luckily the rep didn't ponder about transfer of warranty if I had
bought the drive used.)
  #15  
Old August 25th 17, 04:31 PM posted to comp.sys.ibm.pc.hardware.storage
Percival P. Cassidy
external usenet poster
 
Posts: 180
Default how to get my 8 TB bare drive out of the WD 8 TB USB externaldrive

On 08/25/2017 02:21 AM, VanguardLH wrote:

In the past, when I've had warranty issues with a hard drive, they
don't ask me where I bought it or when I bought it or whether it was
packaged inside an external enclosure. They only ask for the serial
number and off we go.


I had bought a Seagate drive (don't remember it know) that had a 5-year
warranty. Called in after just under 2 years for warranty replacement
(the drive was getting super hot due to spindle bearing failure - you
could fry eggs on it). The rep asked for the sales receipt to get a
purchase date and tell me to include a copy of it in the return. Told
him that I couldn't find it. He said no warranty without a sales
receipt.

I then asked the rep how long Seagate had been manufacturing this
particular model of drive. He said 3 years. I sighed into the phone
and said, "Well, then that means EVERY one of these models is covered by
the 5-year warranty, aren't they?" He paused and then started the
warranty process.

(Luckily the rep didn't ponder about transfer of warranty if I had
bought the drive used.)


I've had two (or maybe three) Seagate drives replaced under warranty and
have never been asked for a receipt. BUT the procedure may vary
according to country. E.g., the Seagate warranty check site requires one
to select the country.

BTW, I've often found that the warranty expiry date shown for Seagate
drives with a stated 2-year warranty is often longer than two years from
the date I bought them.

Perce

  #16  
Old August 25th 17, 07:59 PM posted to comp.sys.ibm.pc.hardware.storage
Lynn McGuire[_3_]
external usenet poster
 
Posts: 105
Default how to get my 8 TB bare drive out of the WD 8 TB USB externaldrive

On 8/24/2017 8:37 PM, Mark Perkins wrote:
On Thu, 24 Aug 2017 20:36:37 -0400, "Percival P. Cassidy"
wrote:

On 08/24/2017 07:02 PM, Mark Perkins wrote:

Just curious, but what about the fact that a drive that's been removed
from an external enclosure, when checked at the WD site, says it does
have a warranty? Is their tool wrong?

No, the tool is not wrong. What you forgot is how the warranty is to
be handled. It goes from the end-user to the reseller. Which is where
the end-user has a problem if the drive was removed from an external
box.

The user will have to store the enclosure during the life of the
warranty. If there is a problem with the drive, the user will have to
put the drive back into the enclosure (if possible and without visible
damage showing the enclosure was opened) when sending back the "unit"
that was purchased and warranteed.

I think it would be a lot easier to trash the enclosure and treat the
drive itself as the warranteed item. So far, I haven't seen anything
that prevents that.


I know that this thread is about WD drives, but FYI the Seagate drives
that I have removed from their USB enclosures and entered the Serial# on
the drive label are shown as being "sold as part of ..." (I forget the
wording, but the point is that the drive on its own does not have a
warranty: the warranty applies only to the drive, as sold, *in its
enclosure*).


Thanks, that goes along with what I've been saying. From the reports
I've seen, the Red and Blue drives that people have pulled from their
MyBooks don't seem to bear any indication that they were ever inside
that enclosure. Seagate is taking steps, as you say, but WD seems to
leave it all wide open.


And WD is selling the USB enclosure version with the drives for 80% of
the cost of the bare drive. Something is weird here.

Lynn
  #17  
Old August 25th 17, 09:28 PM posted to comp.sys.ibm.pc.hardware.storage
VanguardLH[_2_]
external usenet poster
 
Posts: 1,249
Default how to get my 8 TB bare drive out of the WD 8 TB USB external drive

Percival P. Cassidy wrote:

On 08/25/2017 02:21 AM, VanguardLH wrote:

In the past, when I've had warranty issues with a hard drive, they
don't ask me where I bought it or when I bought it or whether it was
packaged inside an external enclosure. They only ask for the serial
number and off we go.


I had bought a Seagate drive (don't remember it know) that had a 5-year
warranty. Called in after just under 2 years for warranty replacement
(the drive was getting super hot due to spindle bearing failure - you
could fry eggs on it). The rep asked for the sales receipt to get a
purchase date and tell me to include a copy of it in the return. Told
him that I couldn't find it. He said no warranty without a sales
receipt.

I then asked the rep how long Seagate had been manufacturing this
particular model of drive. He said 3 years. I sighed into the phone
and said, "Well, then that means EVERY one of these models is covered by
the 5-year warranty, aren't they?" He paused and then started the
warranty process.

(Luckily the rep didn't ponder about transfer of warranty if I had
bought the drive used.)


I've had two (or maybe three) Seagate drives replaced under warranty and
have never been asked for a receipt. BUT the procedure may vary
according to country. E.g., the Seagate warranty check site requires one
to select the country.


Back then, I was not afforded the convenience of online warranty
processing.
  #18  
Old August 25th 17, 09:31 PM posted to comp.sys.ibm.pc.hardware.storage
VanguardLH[_2_]
external usenet poster
 
Posts: 1,249
Default how to get my 8 TB bare drive out of the WD 8 TB USB external drive

Lynn McGuire wrote:

WD is selling the USB enclosure version with the drives for 80% of the
cost of the bare drive. Something is weird here.


Maybe they're trying to push dominance in the external HDD marketplace.
Take a loss to push out the competition. I'm sure WD won't reveal their
marketing strategy to us consumers.
 




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