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Tech Supt Engr/Customer Service - Storage - Broomfield area, CO

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Old February 26th 12, 06:37 PM posted to comp.arch.storage
Blue Line Talent
external usenet poster
Posts: 5
Default Tech Supt Engr/Customer Service - Storage - Broomfield area, CO

Blue Line Talent is looking for a Tier II Technical Support Engineer/
Customer Service Representative with expertise in storage products.
This is a direct hire opportunity in the Broomfield area. The
Solutions Engineer will join an exciting start-up environment in a
newly established location. This is an outstanding opportunity for an
Tech Support/Customer Service engineer with strong experience in
storage products who is energized by customer interaction.

Job Title: Tech Support Engineer/Customer Service

Job Location: Broomfield/Flatirons area, CO

The Employer: Exciting established start-up in advanced storage

• Provide post-sales technical customer support to new and existing
customers, VAR’s and OEM’s.
• As a member of the 24x7 support team, the solutions engineer will
provide phone support for deployment, troubleshooting and maintenance
of storage products.
• Document and develop operating procedures related to setup,
development and maintenance of storage technologies.
• Help desk support
• Provide post-sales services; work with sales team to understand
customer requirements and scope appropriate services.
• Support the installation, configuration and troubleshooting of
storage hardware and software products into diverse network
• Identify problems and propose solutions; handle customer requests
expeditiously and professionally.
• Provide pro-active and daily support with customers via phone, email
and web.
• Provide technical support, installation assistance, reproduce
customer bug scenarios, escalate applicable cases to appropriate

Experience Profile:
• BS degree in Computer Science, or a related technical subject, and
4+ years of customer technical support experience
• Superior customer service skills - working with customer to
troubleshoot and resolve technical issues related to storage products
• Experience with SAN and NAS storage (iSCSI, Fiber Channel, CIFS,
NFS, RAID, etc.)
• Experience with VMware ESX/ESXi/vSPhere, Citrix XenServer, Hyper-V,
• Planning, administration and deployment of storage arrays
• Experience supporting Windows, Active Directory, and Linux
Administration, LAN/WAN technology
• Knowledge of backup/restore, disaster recovery, storage
consolidation, data protection, storage performance, etc
• Extensive experience with problem resolution, root cause analysis,
etc. of hardware/software platform problems in complex environments
• Proven success supporting enterprise level customers
• Experience assisting customers with installation, administration,
and troubleshooting of mission-critical software and hardware
• Excellent communication, analytical and problem resolution skills
and documentation skills.
• Strong troubleshooting and diagnostic skills

Please apply at www.bluelinetalent.com/active_jobs

• Direct hire with comprehensive benefits
• Local candidates please - no relocation assistance provided
• Not available for Corp-to-Corp, no third parties please

Ron Levis
Principal, Talent Acquisition Mgr
Blue Line Talent, LLC
www.linkedin.com/in/ronlevis (invitations are welcome)

Moderator, Colorado IT Community on LinkedIn Groups

Blue Line Talent is a member-owner of NPA, The Worldwide Recruiting
Network, your connection to premier independent recruiting firms
located throughout Europe, Asia, Australia, Africa and the Americas.

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